Influence of Emotional Intelligence on the Job Performance of Librarians: Evidence from Public Libraries in Khyber Pakhtunkhwa

Abstract

The study examined the effect of emotional intelligence (EI) on librarians’ job performance in public libraries of Khyber Pakhtunkhwa. Emotional intelligence, defined as the ability to perceive, understand, and manage one’s own emotions as well as those of others, has been widely recognized as an important determinant of professional effectiveness. A quantitative research design was employed using a survey questionnaire administered to librarians working in the 17 public libraries of the province (N = 55). The overall EI mean score was 3.57 (SD = 0.60), indicating a relatively high level of perceived emotional intelligence among the respondents. Sub dimensions of EI, including perception of emotions (M = 3.70), use of emotions (M = 3.68), and understanding of emotions (M = 3.56), reflected generally positive self-assessments. Independent-samples t-tests revealed no significant differences in EI or job performance based on gender, and one-way ANOVA results indicated no significant differences based on designation. Pearson correlation analysis demonstrated a strong, positive, and statistically significant relationship between overall EI and job performance, r (55) = .767, p < .01. Findings suggest that librarians generally perceive themselves as responsible and cooperative, though areas such as maintaining positivity and meeting deadlines may require additional support. The study recommends targeted professional development, including training in emotional awareness and peer mentoring, to further enhance both emotional intelligence and job performance.